For any other enquiries, please contact us.
You can choose to checkout as a guest. However, you must have a registered account in order to enquire about possibly returning a product. Other benefits of signing up to an account include order tracking, review past orders, saving address details for orders and managing email preferences.
At the time of your order dispatch you will be automatically sent tracking details for your Manico Me parcel via email. Please use the link supplied to track your delivery progress. Please contact us directly should you have any issues at all.
Restocking fees are applicable for returned items. Items will require inspection and re warehousing. Items must be in original condition (damage free).
You can cancel your order at anytime prior to dispatch. This excludes orders which have been produced based on a deposit. INDEX and Co Pty Ltd T/As Manico Me (at its sole discretion) can choose to issue a credit note and in this instance a restocking fee of 30% of invoice total applies. Please contact us directly on 1300-095005 or 02 93317235 to confirm any details.
Please contact us directly if you are having any issues with ordering the handles of your choice online. We will endeavour to help you directly via 1300 095005 or +61 2 93317235.
Please contact us if your items are not in stock online. We will be able to advise a date of availability or chat to you about alternatives. Contact us to help you directly via 1300 095005 or +61 2 93317235.
Orders for products marked as 'in stock' are typically dispatched within 2-3 working days. Please note that during peak periods such as pre-Christmas, this time frame may be subject to slight variations. If any of the products you have ordered online are on back order, we will promptly notify you of the expected time frame. You will then have the option to cancel your order, with refunds processed within 2-5 working days.
In the rare event that you receive a product from Manico Me that you suspect is faulty, we urge you to contact us without delay to discuss the matter. This will allow us to promptly assess the situation and provide appropriate guidance. Rest assured, we are committed to making every effort to ensure your satisfaction with the final outcome.
